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Last Updated: April 2, 2024

Cancellation Policy

Locksmith Service Cancellation Policy

At Lock Out And Car Key Replacement, we aim to offer our clients flexibility and reliability, especially during unforeseen circumstances. Our cancellation policy is designed to balance the needs of our clients with the commitments of our dedicated technicians.

 

Understanding Client Needs:

We acknowledge the urgency that often accompanies locksmith services. It's not uncommon for clients to seek immediate help from multiple sources. We strive to respond swiftly and offer competitive rates, valuing your trust and preference for our services.

 

Cancellation Notice:

To cancel or reschedule a service, please notify us at your earliest convenience. Prompt communication enables us to reallocate resources efficiently and assists other clients in need.

 

Last-Minute Cancellations:

We respect the time and dedication of our technicians. Therefore, we cannot accept cancellations once a technician is en route to your location. A service call fee will be incurred to cover travel and time costs. This policy is crucial for compensating our technicians fairly for their commitment.

 

Rescheduling After Cancellation:

In the event of a cancellation after dispatch, we offer the option to reschedule your service without additional service fees, except for the initial service call charge. This flexibility ensures you still receive the assistance you need at a more convenient time.

 

Emergency Situations:

We understand emergencies or sudden changes can disrupt your plans. If an emergency prevents you from being present for your appointment, please inform us as soon as possible. We'll work with you to reschedule or adjust plans as needed, within the framework of our policy.

 

$29 Service Call Fee Details:

The $29 service call fee varies based on location, time of day, and the specific service requested. This fee compensates for the time and travel expenses of our technicians. For specific fee details, please contact us.

 

Contacting Us:

For cancellations, rescheduling, or inquiries about our cancellation policy, reach out to us via phone at 831-200-0735 or email at locksmithmontereycounty@gmail.com or info@lockoutandcarkey.com

 

FAQs:

What happens if I miss my appointment due to an emergency?

We understand that emergencies occur. Please contact us as soon as possible to discuss your situation. We aim to be flexible and will work with you to reschedule under reasonable circumstances.

 

Can I cancel my service request without incurring a fee?

Cancellations made before a technician has been dispatched do not incur a fee. We appreciate as much notice as possible to adjust our scheduling.

 

How do I know if a technician has been dispatched?

Our team will communicate with you regarding the status of your service request. If you're unsure, please contact our customer service for an update.

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